1.1 Apna Infotech is dedicated to providing exceptional services to its customers. However, there may be instances where refunds are requested due to unforeseen circumstances or dissatisfaction.
1.2 This Refund Policy aims to clarify the conditions, eligibility, and procedures associated with refunds for the services offered by Apna Infotech. By using our platform, you acknowledge and agree to abide by these terms.
1.3 This policy ensures transparency and fairness while protecting the interests of both Apna Infotech and its clients.
2.1 This Refund Policy applies to all services offered by Apna Infotech, including:
2.2 This policy is applicable to transactions made through Apna Infotech's website, physical office, or authorized representatives.
2.3 Refunds are not applicable for services not explicitly listed above or services purchased from third-party affiliates.
3.1 Refund requests will be considered only if:
3.2 Circumstances where refunds are not eligible:
3.3 Apna Infotech reserves the right to assess each refund request individually to determine eligibility.
4.1 To initiate a refund, the following steps must be completed:
4.2 The refund request will be reviewed by our team within 7-10 business days. A detailed response will be shared with the customer, explaining the decision or requesting additional information, if necessary.
4.3 Approved refunds will be processed using the same payment method used for the original transaction. The time taken for the refund to reflect in the account may vary depending on the payment processor or bank policies.
4.4 Refunds for subscription-based services will be calculated on a pro-rata basis for the unused portion of the subscription.
5.1 Certain services are non-refundable due to their nature. These include:
5.2 Customers are encouraged to carefully review the scope and terms of these services before making a purchase.
6.1 In some cases, partial refunds may be granted. These include:
6.2 The calculation of partial refunds will consider factors such as resources utilized, time invested, and contractual terms.
6.3 Partial refunds are subject to approval by the Apna Infotech management team.
7.1 Cancellation requests must be submitted in writing via email to info@apnainfotech.com within 48 hours of service purchase.
7.2 For ongoing projects, cancellation is subject to the terms of the service agreement, and any work completed up to the cancellation date will be billed.
7.3 Cancellation of subscription-based services will take effect from the next billing cycle.
7.4 Certain services, such as one-time consultations or digital products, may not be eligible for cancellation after delivery.
8.1 In case of disputes regarding refund eligibility or decisions, customers can request mediation by contacting Apna Infotech at info@apnainfotech.com.
8.2 Both parties will be required to provide documentation supporting their claims, and Apna Infotech will make every effort to resolve the issue amicably.
8.3 If mediation fails, the dispute may be escalated to legal proceedings as per the jurisdiction outlined in Section 10.
9.1 Apna Infotech understands that unforeseen circumstances may arise. In such cases, we will evaluate refund requests on a case-by-case basis.
9.2 Exceptional cases include:
9.3 Customers must provide valid proof to support their claims in such cases.
10.1 For queries or concerns regarding this Refund Policy, you can contact us at:
Email: info@apnainfotech.com